Refund Policy

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and Paddle processes refunds and returns your payment to your original payment method.

To request a refund within 14 days of purchase, either:

Please include the email address used for the purchase and, if you have it, your order or receipt number so we can locate your transaction quickly.

If you purchased the wrong product, contact us and we will swap you to the correct product or issue a full refund.

If a course has a material fault — for example, significant portions of content fail to load, audio is corrupted, or the course is materially different from what was described — you may be entitled to a replacement or refund even after the 14-day period. Contact us at support@pilotaudiousa.com with as much detail as possible and we will work to resolve the issue promptly. If we cannot resolve a genuine fault, a full refund will be provided.

Separately from the 14-day money-back guarantee above, we do not offer a "pass or refund" guarantee. Not passing the FAA Private Pilot Knowledge Test or any examination is not, by itself, a basis for a refund outside the 14-day window.

Nothing in this Refund Policy limits any rights or remedies you may have under applicable consumer-protection law that cannot be waived or excluded, including for products that are faulty or not as described.

Pilot Audio Pty Ltd
Email: support@pilotaudiousa.com
For questions about a payment, receipt, or refund, you can also contact Paddle directly at paddle.net.