Pilot Audio Pty Ltd, trading as Pilot Audio USA
ABN 12 694 756 762 | ACN 694 756 762
Last updated: 29JUN2026
This Privacy Policy explains how Pilot Audio Pty Ltd, trading as "Pilot Audio USA" ("Pilot Audio USA", "we", "us", "our"), collects, uses, discloses, and protects your personal information when you use the website at pilotaudiousa.com (the "Website") and our courses and services (the "Services").
This policy is written with US privacy laws in mind, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (together, the "CCPA"), and comparable laws in other US states. Because we are based in Australia, your information may also be handled in accordance with Australian privacy law where applicable.
Contact:
Pilot Audio Pty Ltd
23 Wakefield Street, Woombye QLD 4559, Australia
Email: admin@pilotaudiousa.com
Information you provide directly:
- Name
- Email address
- Contact details you choose to give us (such as phone number or address)
- Account login credentials (username, password)
- Course feedback, issue reports, and communications you send us
Payment information: Payments are processed by Paddle (our Merchant of Record). Paddle collects and processes your payment details (such as card information and billing address) as part of the transaction. We do not receive or store your full payment-card details. We may receive limited transaction information from Paddle, such as your name, email, country, and a transaction identifier.
Information collected automatically when you use the Website:
- IP address
- Browser type and version, and operating system
- Pages visited, referring and exit pages, and date/time of access
- Course progress, completion data, and practice-exam results within the learning platform
- Cookie and similar-technology data (see our Cookie Policy)
Sensitive information: We do not seek to collect sensitive categories of personal information. Please do not send us sensitive information (such as health, racial or ethnic origin, or government identifiers) through support requests or feedback.
CCPA categories
For California residents, in the past 12 months we may have collected these categories of personal information (as defined by the CCPA): identifiers (name, email, IP address, account ID); customer records (contact details); commercial information (courses purchased); internet/network activity (usage and interaction data); and inferences drawn from the above for service improvement. Payment-card data is handled by Paddle, not by us.
- Providing the Services: creating and managing your account, provisioning your course access and private podcast feed, and tracking course progress and practice-exam results
- Processing your order: facilitating payment, enrollment, and receipts through Paddle
- Communication: responding to your inquiries, sending order confirmations, and notifying you of important changes to your account or the Services (we do not send marketing emails)
- Improving the Services: analyzing how the Website and courses are used, including via Google Analytics, to improve content and user experience
- Advertising: using the Meta Pixel to measure and improve our advertising. See Section 4 and our Cookie Policy, including how to opt out
- Issue resolution: investigating and resolving technical issues you report
- Legal and security: protecting our rights, users, and Services, and complying with legal obligations
We do not sell your personal information for money. We share personal information only with service providers and platforms that help us run the business, and only as needed for them to provide their services:
- LearnWorlds — our learning-platform provider; hosts the Website and courses and stores account and course-progress data, and sends related account and access emails
- HelloAudio — our podcast-delivery provider; generates and serves your private audiobook feed
- Paddle — our Merchant of Record and payment provider; processes payments, tax, receipts, refunds, and fraud prevention as an independent controller of the payment data it collects, and sends your purchase receipt
- Google — Google Analytics, which helps us understand how the Website is used
- Meta — the Meta Pixel, which receives online identifiers and activity for advertising measurement and targeting (see the advertising note below)
We may also disclose personal information if required by law, regulation, legal process, or enforceable governmental request, or to protect the rights, property, or safety of Pilot Audio Pty Ltd, our users, or the public, or in connection with a business transfer (such as a merger or acquisition).
"Sharing" for targeted advertising (California): We use the Meta Pixel and similar advertising technologies that may share online identifiers and your activity with Meta for advertising measurement and targeting. Under California law, this may be considered "sharing." You can opt out via the "Do Not Sell or Share My Personal Information" mechanism described in Section 7, by rejecting non-essential cookies in our cookie banner, or by using a Global Privacy Control (GPC) signal.
We retain your personal information for as long as your account is active and your access period is valid, and as needed to provide the Services. After that, we retain information only as long as necessary to comply with legal obligations, resolve disputes, and enforce our agreements, after which we take reasonable steps to delete or de-identify it.
6.1 We take reasonable administrative, technical, and physical measures to protect your personal information from misuse, loss, and unauthorized access, modification, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6.2 Because we are based in Australia and use service providers located in the United States, the European Union, and elsewhere, your personal information may be transferred to, stored in, and processed in countries outside the one in which you live. Where we transfer personal information across borders, we take reasonable steps to ensure it is handled consistently with this Privacy Policy and applicable law.
Depending on where you live, you may have some or all of the following rights regarding your personal information:
- Know / Access — request the categories and specific pieces of personal information we hold about you
- Delete — request deletion of personal information we hold about you
- Correct — request correction of inaccurate personal information
- Opt out of "sale" or "sharing" — we do not sell personal information for money; you may opt out of "sharing" for targeted advertising (see Section 4) at any time
- Non-discrimination — we will not discriminate against you for exercising your rights
California residents (CCPA/CPRA): you have the rights above, including the right to opt out of the sale or sharing of personal information and to limit certain uses. We honor Global Privacy Control (GPC) browser signals as a valid opt-out of "sharing" where applicable.
Residents of other US states (such as Virginia, Colorado, Connecticut, and Utah) may have similar rights under their state laws.
How to exercise your rights: contact us at admin@pilotaudiousa.com. We may need to verify your identity before responding, and you may use an authorized agent where the law allows. We will respond within the timeframe required by applicable law (generally within 45 days for US state-law requests).
The Website may link to third-party sites, including the FAA and other aviation resources. We are not responsible for their privacy practices or content. Please review the privacy policies of any third-party sites you visit.
Our courses are intended for student pilots. Under FAA rules you may take the Private Pilot Knowledge Test from age 15, with the certificate issued at age 17. Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 (consistent with the US Children's Online Privacy Protection Act). If you are under 18, we encourage you to involve a parent or guardian when creating an account or making a purchase. If we learn we have collected personal information from a child under 13 without the required consent, we will take steps to delete it.
We may update this Privacy Policy from time to time. The most current version will always be on this page with the "Last updated" date shown above. If we make significant changes affecting how we handle your personal information, we will make reasonable efforts to notify you (for example, by a notice on the Website).
Questions, requests, or complaints about this Privacy Policy:
Pilot Audio Pty Ltd
23 Wakefield Street, Woombye QLD 4559, Australia
Email: admin@pilotaudiousa.com
For questions about payment data specifically, you may also contact Paddle at paddle.net or help@paddle.com.
